Observations by a Malaysian studying in Australia
First day on the job
I was stationed at the International Arrival Hall. When I reached my workplace, there were already 3 of my colleagues, standing and shouting ‘EXPRESS TRAIN TO THE CITY’ to hordes of air passengers who’ve just been cleared from the immigration counter and were now heading over to the baggage carousels.
I didn’t have a clue what I should do, so I followed my colleagues and shouted ‘EXPRESS TRAIN TO THE CITY’ in all directions, trying to get as many people’s attention as possible. Some heads turned, but before I could reach them, my colleagues snatched them first. This is competition at its truest.
It was depressing as you try to catch people’s attention and they just walk past you like you don’t exist. But it was pure ecstasy when you do get people to notice and purchase the tickets from you.
After two-and-a-half hours I sold my first ticket. The target sale for each Sales Ambassador was 100 tickets. That day I sold 78. This job was going to be a bit harder than I originally imagined.

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